Privacy Policy

Aditya Singh dba Ace Agency ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have — including how customer care and informational SMS messaging works.

By using our website or submitting our contact form, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect information in two ways:

• Information you provide — When you voluntarily submit our website contact form, we collect the details you enter, such as your name, phone number, email address (if provided), and the contents of your message or inquiry.
• Information collected automatically — When you visit our website, we may automatically collect basic technical data such as your IP address, browser type, device information, and pages visited, through standard web logging.

We only collect what we need to respond to your inquiry and operate our website. We do not ask for sensitive information such as government IDs, financial account numbers, or dates of birth through this website.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve website functionality, analyze website traffic, and enhance user experience. These technologies may collect information such as browser type, device information, pages visited, and time spent on the site. You can control or disable cookies through your browser settings, though some parts of the website may not function properly as a result.

How We Use Your Information

We use the information you provide to:

• Respond to your inquiry, question, or service request
• Provide customer care and support related to your message
• Send customer care and informational text messages related to your inquiry or service request, if you have consented
• Maintain records of our communications with you
• Operate, maintain, and improve our website
• Comply with applicable legal obligations

SMS / Text Messaging

These transactional SMS messages are customer-care and informational in nature, and may include:

• Replies and follow-ups regarding your inquiry or service request
• Information needed to schedule, confirm, or coordinate support
• Service-related updates connected to your request

Message frequency varies based on your interaction with us. Message and data rates may apply.

We do not sell or rent your phone number. Mobile information and SMS consent are not shared with third parties or affiliates for their own marketing or promotional purposes.

How We Share Information

We do not sell your personal information. We may share information only in these limited cases:

• Service providers — trusted vendors who help us operate our website and messaging (for example, our website host and SMS/messaging platform), who may only use the information to provide services to us
• Legal requirements — when disclosure is required to comply with applicable law, a court order, or a lawful government request
• Protection of rights — when necessary to protect the rights, property, or safety of Ace Agency or others

Data Retention

We keep the information you provide for as long as needed to respond to your inquiry, maintain our business records, and meet legal or compliance requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Your Choices

• Opt out of SMS at any time by replying STOP
• Request access to the information we hold about you
• Request correction or deletion of your information, subject to legal retention requirements

To exercise any of these choices, contact us using the information below.

Security

We use reasonable technical and organizational measures to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or your information, please contact us:

• Business: Aditya Singh dba Ace Agency
• Email: contact@aceagency.tech
• Website: aceagency.tech