Privacy Policy

Ace Agency ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with our services, including our website and SMS messaging communications.

By using our services or providing your contact information to a business that uses our platform, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

• Contact information — name, phone number, and email address
• Communication data — records of SMS messages sent or received through our platform
• Usage data — information about how you interact with our services, including pages visited and actions taken
• Device and technical data — IP address, browser type, and operating system, collected automatically when you visit our website

We collect this information directly from you, from our clients (local service businesses using our platform), or automatically through your use of our website.

How We Use Your Information

We use collected information to:

• Send SMS messages on behalf of our clients in response to your inquiries or interactions with their business
• Qualify and route leads to the appropriate service business
• Respond to your inquiries and provide customer support
• Improve and optimize our services and platform
• Comply with applicable legal obligations
• Enforce our Terms of Service

SMS Messaging

SMS messages you may receive include:

• Missed call follow-up notifications
• Lead qualification questions
• Appointment reminders and confirmations
• Service-related follow-ups and rescheduling messages

Message frequency varies depending on your interaction with the business and the services you've requested. Standard message and data rates may apply.

We do not sell, rent, or share your phone number with third parties for their marketing purposes.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With our clients — the local service businesses using our platform, as necessary to fulfill the services you've requested or inquired about
• With service providers — third-party vendors who assist in delivering our services (e.g., SMS platform providers, CRM tools), subject to confidentiality agreements
• As required by law — when disclosure is required to comply with a legal obligation, court order, or governmental request
• To protect rights — when necessary to protect the rights, property, or safety of Ace Agency, our clients, or others

Data Retention

We retain your information for as long as necessary to provide services and fulfill the purposes described in this policy, unless a longer retention period is required by law. Communication records may be retained for up to 24 months for quality assurance and compliance purposes.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information, subject to legal retention requirements
• Opt out of SMS communications at any time by replying STOP
• Request information about how your data has been used or shared

To exercise any of these rights, please contact us using the information below.

Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no transmission method over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: contact@aceagency.tech
• Website: aceagency.tech